Should you encounter any problem with your DP900 PDA phone, browse through our frequently asked questions below and see if they answer your queries. Usually, you'll be able to find your solutions here.

What is Active Sync?
Is Active Sync important for me?
How do I install ActiveSync?
How do I connect my DP900 with my computer?
Why does my DP900 turns off when I try to insert my SIM card?
I want to change my battery but I can't remove the first unit. What should I do?
Why does my screen go dim by itself?
Why does my phone seem to be slower after some time?
How do I stop my running programs?

What is Active Sync?

Active Sync is a computer software that would synchronize the data between your computer and your DP900 PDA phone. Say for example you've downloaded some songs from the Internet through your computer and you'd like to save them into your DP900, or vice versa, you can easily connect both your DP900 and computer via the AC Y-Adapter, and use Active Sync to transfer the files.
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Is Active Sync important for me?

Yes. Besides being able to transfer your files easily, Active Sync works very well as a backup tool. When both your computer and your DP900 have the same data, should either one fails and loses all your data, you can easily restore everything with ActiveSync using either one as a backup.
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How do I install ActiveSync?

To install your ActiveSync, just insert your DP900 PDA Phone's CD-ROM into your computer's CD-ROM and follow the step-by-step instructions. After that, you can connect your DP900 to your computer and start synchronizing your data.
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How do I connect my DP900 with my computer?

To connect both of these devices, plug the AC Y-Adapter's USB cable into your computer's USB slot and the Y-cable into your DP900. Once the connection is up, your computer will prompt you to sync. Click yes to synchronize both the devices.
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Why does my DP900 turns off when I try to insert my SIM card?

This happens because the SIM card holder has been opened during the act of trying to insert your SIM card. For security and safety purposes, the holder must be locked at all times in order for your phone to operate. So, once it is opened, your phone will automatically switch off.
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I want to change my battery but I can't remove the first unit. What should I do?

To change your battery, just slide out the first battery unit halfway and slide in the second battery. When you're sliding in the second battery, the first battery will be unlocked and you'll be able to detach it from the phone.
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Why does my screen go dim by itself?

This is because the backlight has been configured to switch off automatically when the device is not in use for a certain period of time. To change settings for this feature, go to the basic setup page here in this website. You should be able to find your answer .
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Why does my phone seem to be slower after some time?

Unlike normal mobile phones, DP900 is a PDA Phone running on Microsoft's Windows Mobile Platforms. This means your DP900 can have several programs running at the same time although it seems like you're only accessing one of the programs. When too many programs run a the same time in the background, your memory will be occupied thus slowing your phone down. Stop programs which you're no longer using but still running in the background to ensure the best performance.
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How do I stop my running programs?

Stopping your running programs is a good way to free up memory and ensure the best performance from your phone. For instructions on how you can do that, go to the Basic settings page in this website and look for guidelines on setting your phone memory.
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