An Introduction to Automated Meter Reading

The new Automated Meter Reading System uses advanced electronic technology that will not interfere with your telephone service in any way. A non-voice data signal, sent over telephone lines, automatically transmits the meter reading data.

This "direct data link" between the meter and our computer will eliminate billing errors that are caused by inaccurate readings. Each automated read takes just 10-15 seconds.

If the device is transmitting and the customer needs to use the phone, the device will automatically disconnect and try again later. You can still read the meter for yourself anytime as the dial on the meter is clearly visible.

Using wireless radio transmitters, AMR remotely reads customer meters and then transfers the data into the billing system. AMR will reduce the need for meter readers to manually gather utility meter readings each month. Many utilities are using AMR as a way to improve customer service and control their meter reading costs, especially in areas with fenced yards, dogs, landscaping and other issues that make accessing meters difficult or unsafe. Benefits include:

• Improved customer service, which includes:
  • Minimizing the need to access customer property to read meters
  • Reducing customer complaints and damage claims resulting from monthly visits to customer site
  • Call resolution improvement – billing complaint calls will be handled more quickly due to availability of more frequent meter readings
  • No need for customer to read their own meters due to meter access issues
• Controlled meter reading costs
• Enhanced customer convenience
• Fewer employee injuries, especially in areas with fenced yards, dogs and landscaping
• Improved billing accuracy
• A reduction in operational costs

Through the reduced need for on-site manual meter readings and other efficiencies, the system is expected to pay for itself within approximately 10 years of installation.

The modules transmit meter readings and the meter identification number several times per day. Diagnostic flags are transmitted with the data to verify that the unit is operating correctly.

Only meter readings and meter or module numbers are transmitted. Personal customer information will not be transmitted. We use wireless packet data technology to keep your information private and secure. Wireless packet data was originally developed by the U.S. military for secure communications. Features of the AMR electric endpoint modules include built-in power outage notification, reverse rotation detection, magnetic tamper detection, power restoration notification and redundant transmissions. Natural gas and water endpoint modules include tamper features as well.